No, you do not need to become a member to make a purchase. We do recommend you to become a member so that you can make purchases easier in and faster in the future. You will also be the first to know of any promotions as well you will get special members only discounts and promotions.
It's not necessary to sign up for a Paypal account if you don't have one. Once you have checked out, you will be brought to Paypal's payment portal.
You have the option to sign in with your registered Paypal account OR you may use the service as a guest and continue to key in your credit card details. Please click here to find out in detail how to make Credit Card payment on Paypal
You may return your purchased items based on the terms & conditions of the returns policy.
For the full Returns Policy for Online Store, please refer below :
Incorrect item received
Item does not fit
Items purchased during promotional event (e.g. Mid Year Sale, X’MAS) or orders placed using discount codes are non-exchangeable and returnable except for the error made in your shipment as above indicated.
All products to be returned must be in original condition (unworn, unwashed, unaltered and with tags intact) with and a tracking number for inspection and processing prior to refund and/or exchange.
Please contact us prior to any returns. Returns and/or exchanges of merchandise must take place within 14 days of receipt of product. If you have an item to return and/or exchange, please email us at firstname.lastname@example.org
If the item received is damaged/faulty or incorrect, we will fully refund amount of RM10 for local purchases and RM50 for international purchases by digital vouchers to be used on shers.my.
If you wish to exchange the item due to size issue, postage fee would have to be borne by customers for shipping item(s) back to us and for us to ship it back to you. Upon the receipt of product, we will issue an invoice for the postage fee which upon receipt of payment, we will then send out the replaced product.
We accept exchange if it is the item does not fit or we made an error in sending you the wrong item. Please click here if you wish to make an exchange.
Sale items are not eligible for return and exchange. All sale items sold are non-exchangeable unless there had been an error on our part. If there has been an error in your shipment, please email us at email@example.com.
Garments and footwear sizes represented differently according to the source of the items. You may refer to our size guide in every product page to assist you in selecting the appropriate size. Please note that sizes are never 100% accurate according to the guide as it highly depends on each garments or footwear's cutting and style.
Should you wish to enquire in further detail of a specific item, please contact us at firstname.lastname@example.org.
Should you happen to be away during the delivery, our courier partner will contact you.
If the above fails, our courier partner will leave a note at your delivery address that they have missed you. You would be required to collect your parcel/package at the courier outlet stated in the note.
Please indicate your contact number and shipping address accurately during your purchase transaction. In any case that your parcel was returned to us and need to be resend to you due to incorrect address or was not picked up at the courier outlet during the specified period, you will need to bear the cost of shipping incurred to be sent to you.
Should you encounter any issues, please contact us.
Yes, we ship to both residential and commercial addresses.
For commercial / office address, please note that our courier partners are required to comply with the buildings rules and regulations – if our courier partner is restricted from access to your office, they will contact you via your contact number provided.
We do not advise that our courier partners be instructed to leave your purchases at any reception/management office/security office. We will not be held responsible for any losses in this case. Please contact us if you require further clarification.
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